At European Glass Group , accessible from https://europeanglass.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

1. Who We Are

European Glass is a UK-based supplier of premium glass products and solutions. Our website is operated from the United Kingdom and adheres to the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number

• Business Information: Company name, job title

• Location Information: Address or postcode (for service or delivery purposes)

• Website Usage Data: IP address, browser type, pages visited, and other analytical data (via cookies)

We use the information we collect to:

• Respond to your enquiries or provide quotes

• Process and deliver your orders

• Improve website functionality and user experience

• Send updates, offers, or newsletters (only if you opt-in)

• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – When you opt-in to receive marketing communications

• Contract – When processing is necessary to fulfill a request or service

• Legal Obligation – When required to comply with applicable laws

• Legitimate Interests – To improve our services or respond to enquiries

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for website functionality

• Analytics Cookies: To track visitor behavior using tools like Google Analytics

You can manage your cookie preferences via your browser settings.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Trusted service providers (e.g., payment gateways, delivery partners)

• Legal authorities, if required by law

• Analytics or hosting services, under strict confidentiality agreements

7. Data Retention

We retain your personal data only for as long as necessary:

• Customer and transaction records: up to 6 years (for accounting/legal compliance)

• Enquiry forms and contact messages: up to 12 months

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict data processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:
📧 : sales@europeanglass.co.uk
📞 : 020 8961 6066 

9. Security Measures

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, firewall protection, and regular security updates.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

European Glass Group:
📍 : London Unit 6-10, Cumberland Ave, Park Royal, London NW10 7QL
📧 : sales@europeanglass.co.uk
📞 : 020 8961 6066 
🌐 https://europeanglass.co.uk